Resume building link not working & we can't access the placement resources and even not getting the completed certificate

we are not getting any support from your side regarding the projects and doubt clearence. no one is responding to any of us . its really a time and money wasting response we getting . please explain our doubts with one to one interection or else refund our money back, i have sent the mail regarding this after completion of graduation interview & no solution till now, its really wasting our time & delaying, kinldy help with certificate, placement resources and refund