Payment not refunded

I enrolled in a batch with Trainity on September 27 and requested a refund on September 28 because I did not understand the content taught in the batch. Despite several emails from my end, I received a reply on October 1, in which you mentioned that the refund process would take 5 to 14 days. However, I did not receive any response after that. I sent multiple follow-up emails, but there was no reply. Finally, you responded and stated that the payment would be made within a week. Shortly after, I received an email stating that the refund would be processed within 48 hours, but even after 3 days, no refund was received. today is 6 days is completed. I filled out the refund form again and contacted your team via WhatsApp, but I still have not received my refund. Please process my refund as soon as possible. It has been 21 days now, and I am yet to receive my refund. Thank you, NIKHIL KUMAR nikhilk312001@gmail.com