Last project ABC call volume not reviewed even after deadline

My 100 days gets completed today i had submitted the project on feb 4th it says it will get checked ny feb 11 and is still not checked. My portfolio project is checked. Im waiting for graduation interview. Am i still getting my refund as i have abide by the rules? I had written email twice to you regarding this both the times i was nit satisfied with the answer. kindly provide customer service number.