Refund Not Received from Trainity Despite Official Confirmation

I, Priyabrata Panda, enrolled in a training/internship program offered by Trainity. I successfully completed all the required steps, including the graduation interview, as per their program structure and refund eligibility policy. On 15th May 2025, I received an official email from Trainity (via support@freshdesk.com), clearly stating that: I had successfully passed the graduation interview My refund was approved It would be processed within 7 business days Despite this written confirmation, today is 2nd July 2025, and I have still not received the refund. It has now been more than 45 days since the confirmation, and no amount has been credited to my account. I have followed up multiple times via email but received no proper response or explanation for the delay. The support team has become completely unresponsive, which shows a lack of professionalism and accountability. This not only violates their own refund policy but also causes mental stress and financial inconvenience. It amounts to unfair trade practices and breach of consumer trust.